Terms and Conditions Starter Template for NZ Small Businesses [Copy and Paste]
Terms and conditions are not about being difficult. They are about setting expectations before money changes hands.
In New Zealand, most disputes between businesses and customers come down to assumptions that were never written down. Clear terms reduce risk, protect cash flow, and make difficult conversations easier if something goes wrong.
This is a practical starter template designed for NZ service-based businesses. It is not legal advice, but it provides a strong foundation that many small businesses use successfully.
Before You Use This Template
You should consider:
- The type of work you do
- Whether you deal with consumers, businesses, or both
- The level of risk involved in your work
- How flexible you want to be
Copy and Paste Terms and Conditions Template
- Scope of Work
The services provided will be limited to the scope outlined in the accepted quote or agreement. Any additional work requested outside this scope may incur additional charges.- Pricing and GST
All prices are in New Zealand dollars. Prices include GST unless otherwise stated. If GST is not included, it will be added at the applicable rate.- Payment Terms
Payment terms are as stated on the invoice or quote. Deposits may be required before work commences. Final payment is due on completion unless otherwise agreed in writing.- Variations
Any variations or changes requested after acceptance of the quote must be approved by the customer and may affect pricing and timelines.- Site Access and Conditions
The customer is responsible for providing safe and clear access to the site. Delays caused by restricted access, unsafe conditions, or unforeseen site issues may result in additional costs.- Cancellations
Cancellations made with less than [X] hours notice may incur a cancellation fee to cover time and costs already committed.- Delays
We are not responsible for delays caused by factors outside our control, including weather, supplier delays, or third-party contractors.- Liability
To the extent permitted by New Zealand law, our liability is limited to the value of the services provided. We are not liable for indirect or consequential loss.- Consumer Guarantees Act
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.- Acceptance
Acceptance of a quote, booking, or commencement of work confirms acceptance of these terms and conditions.
How to Customise These Terms
You should tailor:
- Cancellation notice periods
- Deposit requirements
- Liability limits
- Industry-specific obligations
- Warranty or guarantee wording
Where to Use Your Terms
- On quotes
- On invoices
- On your website
- In booking confirmations
Common NZ Mistakes With Terms and Conditions
- Copying overseas templates that ignore NZ law
- Forgetting the Consumer Guarantees Act
- Using legal language customers cannot understand
- Only introducing terms after a dispute arises
Final Thought
Terms and conditions are not about protecting yourself from good customers. They are about creating clarity so good customers stay good.
When expectations are written down, business runs smoother.
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